Ordering questions
We don't process payments and never see your card details. Please contact our e-commerce provider SWREG with any inquiries concerning your card or your transaction.
You can pay by check or wire transfer.
Please start your order as if paying by credit card. Enter your name and address, then select ‘By check or wire’, and follow the instructions on the next screen.
Do you accept Purchase Orders?
We don't accept Purchase Orders, however we can issue an onscreen Pro-Forma invoice for you to print out. To do this please order online as if by credit card and on the page you enter your name and address click the ‘By Pro-Forma Invoice’ button. You can then print out the next screen which also gives you instructions how to pay.
I have not received my package yet...
Our programs are distributed in electronic form. In order to install a program please go to the download page and click the appropriate download link. When the distribution file is downloaded, run it to complete the installation process.
The newly installed program is fully functional, but limited to 30-day trial. Entering your license key will remove all the limitations.
I have not received my license key...
The most common reason is an anti-spam filter on the recipient side. Check your spam folder. If it is empty, make sure there is no typing error in your e-mail address. Feel free to contact us and we will re-send your license email through an alternate mail server, or will fix the problem with your email address.
Please keep also in mind that manual order verification usually takes a few hours.
How do I enter my license key?
Control Center does not show the command ‘Enter License Key’.
You cannot enter your license key using Control Center under Windows Vista or Windows 7. This command clashes with Vista UAC (User Account Control) so Control Center does not show it in the menu when running under Vista/Win7. If you are running a newer Windows system, you should use the License Manager (press Start / Programs / Kryptel (Silver Key) / License Manager).
Users of eairlier WIndows versions can enter their license codes either way.
License Manager gives the message ‘No valid license record found.’
Your license email somehow got corrupted. Most likely your email client reformatted the license email, wrapping too long lines. The License Manager cannot locate the license code because it is not where it is supposed to be.
There is a simple workaround, just enter your license manually (‘manually’ does not mean you need to type it in, pasting will work there too). In the License Manager window press ‘Enter’ (the lowest button) and copy the the ID/status/code strings from your email.
If we are sending encrypted Silver Key files to our clients, how many licenses do we need?
If you produce encrypted files on a single computer, you need a single-user license only. Decrypting a Silver Key parcel does not require a license, so the number of parcel recipients does not matter.