get help when you need it

Getting Help

Feel free to contact us if you have any question, comment or suggestion. We welcome user feedback and reply every user email.

If you have a question, please check our Frequently Asked Questions list first – your question may have already been answered. The bar on the left side of this page contains quick links to FAQ sections.

Please visit the Articles section to get more insight into encryption-related topics.

Requesting Support

If you did not find a solution in our Frequently Asked Questions list, don't hesitate to contact us. We answer every email within a 24 hour period (usually sooner). If you have not received any reply from us within 24 hours, please check your spam folder, or ask us to re-send the reply through a different mail server.

Please keep in mind that we are unable to help you to recover a lost password or a key. Our software don't have backdoors or master keys, and trying to recall the lost password is the only way to get it back.